Refund and Returns Policy

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1. Overview

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund in accordance with the terms outlined below.

By placing an order on our website, you agree to this Refund & Returns Policy.

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2. Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• The return request must be made within 14 days of delivery.

Items that show signs of use, damage caused by the customer, or missing original packaging may not qualify for a refund.

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3. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale
• Personalized or custom-made products
• Gift cards or promotional items
• Items damaged due to misuse

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4. Return Process

To initiate a return:

1. Contact our support team with your order number.
2. Wait for return authorization instructions.
3. Ship the item to the provided return address.

Returns sent without prior authorization may not be accepted.

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5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

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6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery.
• Provide clear photos of the item and packaging.

We will offer a replacement or refund after reviewing the claim.

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7. Refund Processing

Once we receive and inspect the returned item:

• We will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to the original payment method.
• Processing time may vary depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error.

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8. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact support with your order details.

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9. Chargebacks & Disputes

Initiating a chargeback without contacting us first may delay resolution. We encourage customers to contact support so we can resolve issues quickly and fairly.

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10. Policy Updates

We reserve the right to modify this Refund & Returns Policy at any time. Continued use of our website constitutes acceptance of any updated terms.

11. Contact

For refund requests or support inquiries, please contact us using the official support channels provided on our website.